Privacy, cookies and complaints.

1.1 Who is responsible

Quarry Hill Dental, 14 Quarry Hill, Leeds LS2 7EY, is the controller of the personal data described here.

1.2 What we hold

• Contact details: name, address, phone, email and date of birth
• Your medical history form and clinical notes
• X-rays, 3D scans and photographs taken during treatment
• Payment, practice plan and finance records

1.3 Why we use it

To provide your dental care, to book and remind you of appointments, to take payment, and to meet our legal and professional duties. Health information is used only for your care and is not shared with anyone outside the practice without your consent, unless the law requires it or you are referred to another clinician.

1.4 How long we keep it

Clinical records are kept for as long as professional guidance for dental records requires. Enquiries sent through the booking form that do not lead to an appointment are deleted once they are dealt with.

1.5 Your rights

You can ask for a copy of your records, ask us to correct them, or object to how they are used. Write to [email protected] or hand a letter to reception. If you are unhappy with our answer, you can complain to the Information Commissioner's Office.

2.1 What a cookie is

A small file this website places in your browser so it can remember something between pages or visits.

2.2 The types we use

2.3 Changing your mind

You can change your choice at any time from the cookie banner, or clear cookies in your browser settings. Refusing analytics cookies does not affect how the site works.

If you are unhappy with your care or how you were treated, tell us. Complaints are handled by Dr Amara Osei, the principal dentist, and making one never affects your treatment here.

3.1 How to complain

Speak to reception, call 0113 496 0180, email [email protected], or write to 14 Quarry Hill, Leeds LS2 7EY.

3.2 What happens next

1. Within 3 working days

   We acknowledge your complaint and tell you who is looking into it.

2. Within 10 working days

   We investigate, and offer to meet or speak with you if that would help.

3. Within 20 working days

   You receive a written reply with what we found and what we will do. If we need longer, we tell you why and when to expect it.

3.3 If you are still not satisfied

As private patients, you can take a complaint about your care to the Dental Complaints Service. Concerns about a clinician's fitness to practise go to the General Dental Council. Our clinicians' GDC numbers are 183472 (Dr Amara Osei), 241905 (Dr Tomas Reiner) and 309114 (Nadia Whitfield).