The small print for Kilnmark, Oude Delft 112, 2611 CG Delft, in three parts. It is written in plain language. If a line is unclear, write to us and we will explain it.
Kilnmark (KvK 84720193) is responsible for the personal data described here.
When you order: your name, delivery and billing address, email address and phone number. When you write to us: whatever you put in the message. We do not receive or store card numbers. Payments are handled entirely by our payment processor.
To make and ship your order, to answer your questions, and to meet our legal obligations on accounting and tax. We only send you the newsletter if you ask for it, and every issue has a one-click unsubscribe.
The carrier who delivers your parcel, our payment processor and our accountant. None of them may use your data for anything else. We never sell or rent it.
Order records for seven years, because Dutch tax law requires it. Messages for two years after the last reply. Newsletter addresses until you unsubscribe.
You can ask to see, correct or delete your data, or object to how we use it, by writing to [email protected]. If you are not satisfied with our answer you can complain to the Autoriteit Persoonsgegevens.
These terms apply to every order placed with Kilnmark, KvK 84720193, VAT NL863402917B01.
All prices are in euros and include Dutch VAT. Delivery costs are shown before you pay. Payment is taken when you place the order.
Every piece is thrown and glazed by hand, so size, colour and glaze pattern vary slightly from the photographs. These variations are part of the work and are not a defect.
We ship on Tuesdays and Fridays. Costs and times are on the delivery and returns page. The risk of loss passes to you when the parcel is delivered. A piece broken in transit is remade and sent on the next shipping day.
You may cancel within 30 days of delivery without giving a reason, which is longer than the 14 days the law requires. We send you a prepaid return label and refund the full amount, including the original delivery cost, within 14 days of receiving the goods back.
Write to [email protected]. We answer within two working days. Dutch law applies, and you keep the protection of the consumer law of the country where you live.
Joris reads every message and answers within two working days, usually the same day.
Write to us